CLASSES
Full payment for your class or workshop is required at the time of booking.
If for any reason you find that you are unable to attend and you notify us more than 14 days in advance, we can offer a refund minus a £10 administrative fee, or you can transfer to a future workshop free of charge.
If you cancel within 14 days of the class then I’m afraid that we are not able to offer a refund – you can however send someone else in your place, just let me know their name.
If, for any reason, I need to cancel a class I will offer you the choice of a full refund or a transfer to another class (spaces permitting).
Bookings
Bookings for classes must be made online, booking with either a credit card or debit card, or as a cash payment in person. Please note that full payment must be made at the time of booking.
PARTIES
Please note that I can only offer parties for adults.
I will endeavour to book the venue of your choice but this will be dependent on availability.
Prices are calculated per person and will vary depending on the activity – this reflects differing costs of materials.
Travel costs will be charged for parties outside of the Tring area – please contact me for more details.
A £10 deposit per person is payable at the time of booking – this is non-refundable as it covers the immediate administrative costs such as supplies and planning. The remaining balance is due 7 days before the party – and will be calculated to take into account the final number of guests. Please note that we will not be able to offer any refunds once this has been paid.
SUBSCRIPTION BOXES
We take payments by continuous payment authority. Once you have made your first month’s payment you will be charged on the 25th day of the month for the following month’s subscription box – ie we will take payment on 25th November for the December box. New subscriptions set up after the 25th of the month will receive their first box the month after – ie if you sign up for a subscription on 26th November, the first box you will receive will be January’s box.
The monthly price of the subscription box is as stated on the website and is subject to additional postage and packing. Re-made by Sam reserves the right to increase the price of the subscription boxes. Should we do so, we will notify you in advance and give you the option of cancelling your subscription.
If your payment fails for whatever reason, you will be notified by email and we will retry the payment several times.
You agree not to hold us responsible for banking charges incurred due to payments on your account.
Subscription boxes will be sent out by Royal Mail first class post the Friday before Saturday club. Royal Mail aims to deliver in 1-2 working days, but this is not guarantees. Please see below for more information about deliveries and returns.
CANCELLING YOUR SUBSCRIPTION
You can cancel your deliveries from your Account page on the Re-made by Sam website. Choose ‘subscriptions’ from the menu on the left and you’ll see details of your subscription. Click ‘View’ and you will then see the option to ‘Cancel’. If you’ve already paid for your next order, that will be the final box you receive and no further charges will be made.
We reserve the right to terminate or restrict your use of our service, for any reason. One reason that we may do so is if we believe that you are in breach of any obligation under these Terms and Conditions. If we terminate your use of our service as a result of a breach of any obligation under these Terms and Conditions, such termination would be immediate and may be without notice.
As our boxes are made-to-order, they cannot be returned for any reason unless faulty. We are unable to personalise boxes to take into account colour preferences etc.
PAYMENT
You can pay with your credit or debit card online via PayPal.
Please be assured that when you click to add something to your basket, you will always be shown the full cost including postage and packing costs before you commit to buy, and you can always remove it from your basket if you so wish.
CANCELLING YOUR ORDER – Physical Items
You have the right to cancel an order at any time from the moment you place the order until 14 days from the day you receive your goods.
This 14 day period is the time you have to decide you wish to cancel and get in touch with me. Once you have got in touch about cancelling an order, you then have a further 14 days in which to return the goods if they have been dispatched.
The Consumer Contracts Regulations does not give you the right to cancel an order for personalised, customised and tailor-made items, but please contact me anyway if you have any issues at all, and we’ll work it out together.
CANCELLING YOUR ORDER – Digital Items
Specific provisions exist in the Consumer Contracts Regulations for digital content.
If you are ordering a digital item, by agreeing to these terms and conditions you are giving your express consent for me to supply you with your digital item within the 14-day cancellation period. (if you did not consent to this, I would have to wait 14 days before providing you with the digital item in order to allow you your right to cancel).
You are further acknowledging that once I have e-mailed you a digital item, or you have started to download a file, you lose your right to cancel the order.
If you do not consent to this, please do not place an order.
SHIPPING
DELIVERY – Digital Files
There is no shipping or handling fee for digital files, the price on the listing page is all you will pay.
You will receive an email with details of how to download your item.
DELIVERY – Physical Items
Your shop purchases will be posted within 5 working days via Royal Mail.
I will post to the address on your account.
Items to the UK will be sent by first Class post, which the Royal Mail aims to deliver in 1-2 working days, but this is not guaranteed.
If something does not reach you within a reasonable time frame (according to the Post Office’s definition for a particular postal service), please do get in touch with me, and we will work out together how best to proceed (replacement, refund, etc). I always obtain a certificate of posting, as if unfortunately something did get lost in the post this would allow me to claim compensation from the Post Office.
In the United Kingdom, the Royal Mail will sometimes leave parcels with your neighbours unless you have specifically opted out of this, or in a safe place that you have agreed with them. Similar arrangements may take place with postal services in countries outside the United Kingdom. This is something you need to arrange with your postal service and is not within my control.
Refunds and Exchanges
Please see Classes and Parties sections for refund/cancellation information.
If you wish to return items I’m happy to refund the purchase price plus the original postage and packing costs, provided the items are returned in perfect (resellable) condition. Here’s how it works:
If you wish to return something, you must get in touch with me within 14 days of receiving it. You can do this by emailing me at sam@re-madebysam.com
I will process your refund (of the purchase price plus my original standard postage and packaging cost) within 14 days of receiving the returned items, provided they are returned in re-sellable condition.
In returning items you will need to pay for the return postage yourself. I strongly advise that you obtain a certificate of posting (at a minimum) from your Post Office or courier, as if the item is lost in transit you will need to be able to claim for compensation.
Digital items cannot be returned.
REWARD POINTS
Accruing Points
If you book classes and courses or buy Re-made by Sam products through the Re-made by Sam website, you will earn 1 point per £1 spent. Exceptions apply – if purchasing gift vouchers you will not accrue points.
You must be registered to accrue points – customers who check-out as guests will not receive points.
Points will only be applied at the time of purchase and cannot be applied retrospectively.
Redeeming Points
Points may be redeemed against purchases providing that you have enough points to cover the entire transaction. If you do not have enough points you will not be given the option to redeem points at checkout.
You may request to exchange points for a coupon to be used against a purchase. Exchanges must be in multiples of 100 points (equivalent to £10).
Each point is the equivalent of £0.10.
Points cannot be exchanged for cash.
Re-made by Sam reserves the right to end the reward scheme at any time and unused points will have no value.
RESELLING AND LICENCING
You may not sell items made from my patterns or reproduce the patterns yourself.
By buying from Re-made by Sam you are deemed to have read and agreed to these terms and conditions, including the fact you may only use my patterns for personal use.